Orders

Is there a minimum spend?

Written by Ailis Anderson
Updated this week

I want to save my shopping basket and finish later, can I do that?

Adding items to your basket and checking out at a different time

Written by Ailis Anderson
Updated this week

Can I favourite items?

All your favourites in one place

Written by Carly Buck-Barrett
Updated yesterday

Can I change when I receive my free delivery?

Written by Ailis Anderson
Updated this week

Do your products have a use-by date or best before date?

Written by Ailis Anderson
Updated this week

Is ordering secure?

HTTPS certification and information on payment security

Written by Ailis Anderson
Updated this week

What happens when something is out of stock?

And why some of your items are sometimes not delivered.

Written by Ailis Anderson
Updated this week

Substitutions

In the unfortunate situation where something you’ve ordered goes out of stock, we can offer you an alternative to keep you topped up.

Written by Carly Buck-Barrett
Updated yesterday

How do I amend my order?

How to add or remove items in your order.

Written by Ailis Anderson
Updated this week

Is there something missing from your order?

Read below to find out the best next steps when you've received a delivery and something is missing.

Written by Ailis Anderson
Updated this week

Have you received a damaged item?

If you've received your order and something is damaged, we're here to help.

Written by Ailis Anderson
Updated this week

What packaging is used to send orders?

Information on the packaging materials that we use to ship orders

Written by Ailis Anderson
Updated this week