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Orders
14 articles in this collection
Written by
Danny Blackman,
Ailis Anderson,
and
Carly Buck-Barrett
Placing an order
Is there a minimum spend?
Written by
Ailis Anderson
Updated over a week ago
Can I favourite items?
All your favourites in one place
Written by
Carly Buck-Barrett
Updated over a week ago
I want to save my shopping basket and finish later, can I do that?
Adding items to your basket and checking out at a different time
Written by
Ailis Anderson
Updated over a week ago
Can I change when I receive my free delivery?
Written by
Ailis Anderson
Updated over a week ago
Do your products have a use-by date or best before date?
Written by
Ailis Anderson
Updated over a week ago
At checkout
Where do I enter my promo code?
Written by
Carly Buck-Barrett
Updated over a week ago
I'm having trouble checking out
Written by
Carly Buck-Barrett
Updated over a week ago
Is ordering secure?
HTTPS certification and information on payment security
Written by
Ailis Anderson
Updated over a week ago
Plant a tree
Written by
Danny Blackman
Updated over a week ago
It's processing...
How do I amend my order?
How to add or remove items in your order.
Written by
Ailis Anderson
Updated over a week ago
Substitutions
In the unfortunate situation where something you’ve ordered goes out of stock, we can offer you an alternative to keep you topped up.
Written by
Carly Buck-Barrett
Updated over a week ago
Your order is on it's way!
What packaging is used to send orders?
Information on the packaging materials that we use to ship orders
Written by
Ailis Anderson
Updated over a week ago
Have you received a damaged item?
If you've received your order and something is damaged, we're here to help.
Written by
Ailis Anderson
Updated over a week ago
Is there something missing from your order?
Read below to find out the best next steps when you've received a delivery and something is missing.
Written by
Ailis Anderson
Updated over a week ago