Orders

Your order journey

15 articles in this collection
Written by Danny Blackman, Ailis Anderson, and Carly Buck-Barrett

Placing an order

Is there a minimum spend?

Written by Ailis Anderson
Updated over a week ago

Can I favourite items?

All your favourites in one place

Written by Carly Buck-Barrett
Updated over a week ago

I want to save my shopping basket and finish later, can I do that?

Adding items to your basket and checking out at a different time

Written by Ailis Anderson
Updated over a week ago

Can I change when I receive my free delivery?

Written by Ailis Anderson
Updated over a week ago

Do your products have a use-by date or best before date?

Written by Ailis Anderson
Updated over a week ago

At checkout

Promo codes

Can I use more than one?

Written by Carly Buck-Barrett
Updated over a week ago

Where do I enter my promo code?

Written by Carly Buck-Barrett
Updated over a week ago

I'm having trouble checking out

Written by Carly Buck-Barrett
Updated over a week ago

Is ordering secure?

HTTPS certification and information on payment security

Written by Ailis Anderson
Updated over a week ago

Plant a tree

Written by Danny Blackman
Updated over a week ago

It's processing...

How do I amend my order?

How to add or remove items in your order.

Written by Ailis Anderson
Updated over a week ago

Substitutions

In the unfortunate situation where something you’ve ordered goes out of stock, we can offer you an alternative to keep you topped up.

Written by Carly Buck-Barrett
Updated over a week ago

Your order is on it's way!

What packaging is used to send orders?

Information on the packaging materials that we use to ship orders

Written by Ailis Anderson
Updated over a week ago

Have you received a damaged item?

If you've received your order and something is damaged, we're here to help.

Written by Ailis Anderson
Updated over a week ago

Is there something missing from your order?

Read below to find out the best next steps when you've received a delivery and something is missing.

Written by Ailis Anderson
Updated over a week ago