We try to make the collection of your empties as smooth and hassle-free as possible, but there may be occasions when Hermes has a problem collecting.

If you've been told there's a problem with your collection, or if your empties haven't been collected after 3 working days, please report the problem and rebook your collection here.

Once reported, our friendly customer service team will rearrange your collection and be in touch to let you know.

We're working hard with our couriers to resolve any collection issues to make our zero waste service as seamless as possible.

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