How it works
- Place an order for your essentials
- We'll pick & pack your order
- If something you've ordered becomes unavailable, we'll replace this item with a suitable alternative and send you an email (and a text) to let you know there's been a replacement
- If you're not happy with our pick, you have until 10am the following working day to reject the replacement item. You then won’t be charged for the missing item.
- If you're happy with the new choice, no need to do anything! We'll pop it in the box with the rest of your order and send it to you.
- If the substitution costs more than your original choice, you'll only pay the lower price of the two products.
If you have any questions about your order or replaced items, just drop us an email to firstname.lastname@example.org and we're happy to help out!
No substitute available?
If you receive a notification that an item is out of stock and we cannot offer substitute, we will automatically process a refund and the money will be back in your account within a couple of days.