If you're participating in our zero waste trials, your order will now be delivered in our new returnable, reusable plastic boxes (no more recycling bin full of cardboard!). Please note we cannot accept cardboard boxes for return.

These are much more heavy-duty than our cardboard boxes and can be reused hundreds of times. Please also return all the paper infill used to protect your items and this will also be reused.

We have two methods of returning your boxes, selected at checkout:

Home collection

The next working day after your delivery, Hermes will come to collect your empty boxes. You don't need to be home to return your boxes - they can be left outside your front door (or any obvious place) for collection. It's no problem if they get wet, and we take full responsibility for the box once you've left it outside.

If your box is delivered early at the weekend but was due for delivery on Monday, the collection will remain scheduled for Tuesday

Shop Return

Your box(es) can be returned via any of Hermes 4,500 national return points, usually located at local shops and newsagents. Please return your box(es) to us at your earliest convenience! Find your closest ParcelShop

How to return your box

Inside your box you'll find an envelope containing your return instructions, return labels, and box fasteners.

  • Empty your box of products
  • Return any unwanted paper packaging (we reuse this!)
  • If you've receive more than one box, place any smaller boxes inside any larger boxes (this makes it much more environmentally efficient!)
  • Stick the return label over the original delivery label
  • Place the box fasteners through the holes on each side of the opening flap
  • Leave outside/take to your local Hermes ParcelShop

Please note a 'late return fee' of £1 per week is payable for each unreturned box.

Did this answer your question?