Important: The following information only applies to customers participating in our zero waste trials who receive returnable boxes. Cardboard boxes cannot be returned at present
Preparing your empties for return
- Find your return envelope
We've included an envelope containing return instructions, return label(s) and zip ties to close your box(es).
- Pack smaller boxes inside the largest boxes.
To reduce the amount of empty boxes we're returning, we've designed our boxes to nest inside each other. Please ensure all your boxes are returned inside the largest box. Where orders consist of more than one large box, you will receive multiple return labels. Please return all packing material along with your boxes.
- Close the outer boxes with zip ties
Use the zip ties included to secure the lid of the outer box(es)
- Stick the return label to the lid of the box
Peal the label and stick it over the existing delivery label
Returning your boxes
When you checked out, you selected whether you'd like the boxes collected from your home or if you'd like to return them to a local shop.
If you chose 'collection', please leave your boxes in your safe place for our courier to collect. You do not need to be home for a collection to be made.
If you chose 'Shop drop off', please take your boxes back to your local Hermes drop-off shop at your earliest convenience. Find your local store.
We charge £1 late return fee for any boxes not returned to us within a week. We will send reminder SMS/email notifications to you before charging the late fee to give you a chance to return the boxes without being charged.
Changing your return options
If you would like to change how you return your boxes to us, please get in touch at firstname.lastname@example.org and we'll be happy to help.