Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Good Clubs Ltd whose trading name is Good Club a company registered in England and Wales under number 10525309 whose registered office is at 12-18 Hoxton Street, Hackney, London, England, N1 6NG with email address firstname.lastname@example.org; (the Supplier or us or we).
These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
you must be of legal drinking age (18 or over in the UK) to use this site or purchase products.
We are not allowed by law to supply Products to you if you do not satisfy legal age requirements. If you are underage, please do not attempt to order through our site and cease to use the site immediately.
Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the supply of the Goods;
Delivery Location means the Customer’s premises or other location where the Goods are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
Website means our website www.goodclub.co.uk on which the Goods are advertised.
Vessel means the refillable pots that Good Clubs Limited supply Goods in through the Zero Waste platform.
Returnable Delivery Box means the plastic boxes the your Order is delivered in.
Late Fines refer to the fees charged for failure to return Vessel(s) and Returnable Delivery Box(es) in a timely manner (as outlined below).
The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Goods which appear on the Website are subject to availability.
Good Clubs Ltd is not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, manufacturers may alter their product information. Actual product packaging and materials may contain more and/or different information than shown on our website. If you have any specific product queries, please contact the manufacturer.
We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis of Sale
The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.
No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
Price and Payment
The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
Prices and charges include VAT at the rate applicable at the time of the Order.
You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.
We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Zero Waste orders
All Vessels and Returnable Delivery Boxes remain the property of Good Clubs Limited.
When receiving a delivery in a Returnable Delivery Box - you are responsible for leaving these boxes outside in a timely manner for our shipping partner to collect and return. Alternatively the box can be deposited at a Drop-Off shop (details of which are provided at point of order).
When receiving a delivery containing Vessel(s), the Consumer is responsible for placing these in the Returnable Delivery Box for return and re-use by Good Clubs Limited.
The failure to return Vessels and Returnable Delivery Box(es) in a timely manner will result in Late Fines being charged to the Consumer’s account using payment details provided at Order checkout.
These fees are £1 per week for up to 8 weeks.
Existing customer and Introductory offers and discounts
From time to time we may offer new and/or existing customers special offers.
Where we make such offers, introductory offers are only available to new customers of goodclub.co.uk. Existing customers do not qualify for an additional offer unless expressly stated. “Existing customers” refers to any combination of credit or debit card, delivery address, cardholder address, or a household who has ever previously made an order from goodclub.co.uk.
Offers are limited to one per household unless otherwise explicitly stated.
We may cancel, discontinue or otherwise modify special offers, introductory offers or discounts at any time without notice.
Discounts and offers cannot be applied retrospectively, are only available for future new orders placed online and we require you to register with a user account at goodclub.co.uk in order to redeem any offer.
Offers and account credits cannot be redeemed for cash and are non-transferable. Unless otherwise stated all discount codes refer to the price excluding (if applicable) delivery charges.
Discounts and credits cannot be used in conjunction with any other offers unless otherwise stated, if we do so the order in which the codes are to be applied is at our sole discretion.
We reserve the right to put any user accounts on hold, reject any discount code and/or credit and reclaim the amount of any discount and/or credit, and prevent outgoing deliveries where we become aware of or detect any abuse or unfair treatment of an offer or friend referral code and associated rewards.
From time to time we run different promotional offers.
Applies to UK customers signing up with specific offers to UK addresses. Where this applies, it will be made clear at the point of order as free delivery for the delivery. Delivery charges may apply to other offers and ongoing orders (to specific address locations within the UK), where this is the case it will be communicated.
Refer a friend:
The goodcllub.co.uk refer a friend scheme allows existing goodclub.co.uk customers to share their unique friend referral codes with their friends to enable them to trial the goodclub.co.uk service at a discount. Friend referral credits only apply if the referred user is a third party who has been genuinely referred on an arm’s length basis.
The friend referral codes cannot be used by existing customers as defined above and existing customers cannot use their own unique friend referral on their own orders.
We reserve the right to put any user accounts on hold and prevent outgoing deliveries, and/or remove any friend referral credit from any user accounts where we become aware of or detect any abuse or unfair treatment of an offer or friend referral codes and associated rewards
When sharing your referral code you may not mimic or misrepresent goodclub.co.uk or otherwise mislead people to believe that they are dealing with goodclub.co.uk or affiliates.
We encourage customers to post their referral links on their own social media pages and profiles, however posting, commenting or otherwise sharing your friend referral link(s) or code(s) on goodclub.co.uk’s social media profiles and/or posts or other social media users profiles and/or posts may result in you being banned from our social media profile and may result in your referral link being disabled from use.
goodclub.co.uk reserve the right to remove any unused friend referral credit after 12 months
Further details of our friend referral program and the terms that apply to it can be found here.
These terms are subject to change at any time.
Risk and Title
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Withdrawal, returns and cancellation
You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
Right to cancel
Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer's decision to cancel the Contract on our website www.goodclub.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation in the cancellation period
Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Deduction for Goods supplied
We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
Timing of reimbursement
If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at Unit L.07, Pop Brixton, 49 Brixton Station Rd, London SW9 8PQ without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
For the purposes of these Cancellation Rights, these words have the following meanings:
We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
Upon delivery, the Goods will:
It is not a failure to conform if the failure has its origin in your materials.
Successors and our sub-contractors
Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
Circumstances beyond the control of either party
In the event of any failure by a party because of something beyond its reasonable control:
The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
Governing law, jurisdiction and complaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.
These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).
Model cancellation Form
Good Clubs Ltd
Units 3&4 Silverbox House
East Lane Business Estate
56 Magnet Road
Email address: email@example.com
I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods
[*] [for the supply of the following service [*], Ordered on [*]/received on
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper)
[*] Delete as appropriate.